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DQ 1 –
As a leader you need to have emotional intelligence if for no other reason than to keep volatile situations from getting out of hand. I have to use both hands to keep track of how many times in one day I need to diffuse one of these situations. The biggest aspect of emotional intelligence that I find irreplaceable is empathy. Understanding how someone else is feeling and for them to see that you are genuinely understanding breaks down a bunch of barriers and goes a long way to earning an employees’ trust and respect.
DQ 2 –
Taskwork processes are those functions of a team that work towards the resolution of the problem or project. There are 3 processes that are more important than others and they are creative behavior, decision making, and border spanning. Creative behavior can be summed up in one expression, although it is not necessarily the avenue to complete these types of functions and that is brainstorming. Trying to figure out the solutions to the issue. Decision making is exactly what it sounds like; however, in the case of a team it encompasses how the teams make decisions. Border spanning is how the team interacts with the “outside world”. In other words, things like having to give updates on where the project is on the completion timeline or elicit information from other departments on different items such as new policies or procedures they may have to follow. Each one of these processes certainly affects the other and if one is lacking it could adversely affect the others. Take for example a project where the team has not made much headway because of certain setbacks, but the higher ups want to hear about the progress. You do not just go and state the facts for them and say that it has not got very far without softening the blow with some positive news or the project might get cut or they might change up the team.